Palliatively Speaking with Dr. Toby Campbell Ep 11 - From Founder to Successor

Title: From Founder to Successor

Summary: 

Guest: Matt Gonzales

Guest’s guest: Ira Byock

This episode offers a masterclass in humanizing healthcare. Join host Dr. Campbell for a fascinating conversation with Dr. Matt Gonzalez, a software engineer, a palliative care physician, and a leader overseeing 51 hospitals on the West Coast.

The conversation begins with a discussion on the future of empathetic care and the critical importance of presence. Dr. Gonzales argues that the system must be redesigned to allow clinicians to do what they entered medicine to do: connect. He shares the monumental success of scaling goals-of-care conversations from 7% to 85% across the Providence health system, which is an accomplishment he attributes not to lecturing clinicians, but to dismantling systemic barriers and "making the right way easy."

The discussion shifts to lessons about leadership as Dr. Gonzales is joined by his mentor, Dr. Ira Byock. Together, they unpack the secrets to a successful leadership transition—built on trust, joy, and the courage to lead from a place of love, not fear. Dr. Byock shares the crucial wisdom for a founder to truly let go, allowing the next leader to step into their own authentic skin.

To close, our guests explore a future in which AI handles paperwork, freeing doctors for the sacred work of listening. But Matt issues a crucial caveat: AI can generate the perfect empathetic words, but without genuine human intent and authenticity behind them, they are remain empty words.

This episode is an inspiring look at the leaders who are putting the "care" back into healthcare.

Palliatively Speaking Ep 9 - Cardinale Smith

Guest: Cardinale Smith

Guest’s guest: Melissa Mazor

In a compelling episode, Dr. Cardi Smith, Chief Medical Officer at Memorial Sloan Kettering and a leader in oncology and palliative care, shared her journey, from her mother’s unfulfilled dream of becoming a physician to her own rise in medicine. Driven by a legacy of resilience, she emphasized leadership as a tool for systemic change, not personal power.

As one of few palliative care physicians in executive roles, she highlighted the "minority tax", which is the burden of representing marginalized identities in leadership. Yet, her palliative care skills, like empathy and communication, helped her navigate these challenges. Dr. Smith’s leadership philosophy is rooted in servant leadership which includes elevating others, creating opportunities, and measuring success by collective progress rather than individual accolades.

After being joined by mentee Dr. Melissa Mazur, the discussion shifted to the urgent need to move beyond pilot programs in health equity, advocating for sustainable solutions like patient navigation, which has proven effective for decades but remains underfunded. To achieve this, there is an urgent need for implementation science and measurable community engagement. 

In closing, the guests emphasized that equity work cannot rely on temporary grants or goodwill. It requires embedding anti-racist practices into healthcare’s infrastructure, a challenge that demands courage from leaders and institutions alike.